Overview
Refund Policy
Thank you for shopping with Nalla Brand. Our goal is to ensure that you are fully satisfied with your purchase. If you are not entirely happy with your purchase, we’re here to help.
1. Returns
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Return Period: You have 30 days from the date of purchase to return an item for a refund or exchange.
- Non-returnable items: Some items cannot be returned, including perishable goods (e.g., opened food products) and clearance items.
2. Refunds
- Processing Refunds: Once we receive your returned item, we will inspect it and notify you of the status. If your return is approved, we will initiate a refund to your original method of payment. Please allow 5-7 business days for the refund to reflect in your account.
- Partial Refunds: If an item is returned in a condition that is not new or original, only a partial refund may be granted.
3. Exchanges
- If you receive a damaged or defective item, please contact us immediately, and we will send you a replacement at no additional cost. For exchanges, the same 30-day window applies.
4. Shipping Costs
- Return Shipping: Customers are responsible for paying the shipping costs for returned items unless the return is due to an error on our part (e.g., wrong or defective item).
- Shipping Refunds: Shipping costs are non-refundable.
5. How to Start a Return
- Contact Us: To initiate a return, please contact our Customer Support at support@nallabrand.com with your order number and a brief explanation of the reason for the return.
- Return Address: You will be provided with a return address once your return request has been approved.
6. Contact Us
For any questions or concerns regarding refunds, please reach out to our support team at:
- Email: support@nallabrand.com
- Phone: +91-8848406140 (available Mon-Fri, 9 am – 5 pm IST)
Note: Nalla Brand reserves the right to amend this policy at any time. Please review this policy periodically for any changes.
This policy should provide clarity for your customers while also protecting your business. Let me know if you need any specific adjustments!